Editor: Patience: Having such a trait could end up being a training program in our schooling system. That’s to say if current incidents continue to carry on and possibly grow.
Practically every recorded message one encounters when contacting many businesses, health care and government agencies includes a warning to behave yourself. I’ll combine these three groups people contact under the acronym BHG (business, health, government).
These message warnings cite consequences that many befall you launching a verbal attack on the employee who answers your call. And rightly so.
It is appalling and disgusting to have to incorporate warnings in society today. Anger issues are multi-generational. We all need to take a deep breath and be calm during interactions.
To lose one’s patience and blast an employee who just happens to answer your call is childish and idiotic. If you’re not satisfied with treatment or results following a calm discussion, then move up the ladder to the person’s supervisor.
Sure, it takes time, but if you are justified, keep moving up the ladder if necessary.
It’s so easy to lose patience and allow anger to flame in many cases today. But for the number of such anger incidents to instigate warnings throughout the BHG, that’s beyond frightening.
This “me-me-me first” trend needs to be curtailed. People have to use a brain cell or two to understand others are in line as well.
I recently contacted my family doctor’s clinic. Shock shook me when for the first time an anger warning had been included in the initial auto messaging prior to the wait time for someone to answer.
When I eventually spoke to someone to book “doc time,” I asked about the warning’s inclusion. She told me anger issues have arose beyond acceptance.
One patient had been removed from the clinic registry due to unnecessarily flying off the handle.
The clinic personnel also stated how it made no sense to them. It is difficult to obtain a family doctor in Chatham-Kent. Why would anyone push anger limits to the point of losing access to a health clinic?
A recent visit to Chatham’s Life Labs displayed a staff of dedicated, friendly professionals. When asked, the nurse working on me stated the lab received far too many impatient patients.
I’ve been told the same anger attacks have been directed at pharmacy personnel as well.
What’s next? Installing warnings on personal home messaging receivers?
Anger is a trait human beings all share to some degree. Yet, how it’s handled obviously varies. The BHG individuals are human, too, but are expected to control themselves with each and every call.
As stated before, there are steps one can take if not satisfied with treatment from BHG workers.
Such steps take time (and patience). Yet a complaint process can create long-term benefits for oneself and others.
When it comes to rants and childish verbal attacks, there is no excuse. People need to mature and remember they are one of many seeking services of some type.
Who would have ever thought a piece of history from Second World War Britain would become so relevant in current world society – Keep calm and carry on.
Randy Coote
Chatham
