If you need to visit ServiceOntario offices in Dresden or Chatham, you’ll now have to book an appointment.
The Municipality of Chatham-Kent has implemented an “appointment only” service in the two locations.
The following offices had gone back to a business as usual format, in Chatham in July and in Dresden in August. But officials said the two locations are seeing long customer waits and lineups on a consistent basis.
Those wait times, combined with social distancing, often result in customers waiting outside for an extended period of time, due to the high demand of service requirements.
“Focusing on the overall customer experience, we are implementing temporary changes to reduce customer wait times, especially with the approaching inclement weather,” according to municipal officials.
As a result, users will have to book an appointment until further notice.
Customers can call 311 (locally) or 519-360-1998 or e-mail ck311@chatham-kent.ca to schedule an appointment with the ServiceOntario customer service team.
A customer service representative will validate scheduled appointments at the entrances of the facilities. Customers are reminded to wear facemasks, social distance and hand sanitize upon entry.
“We greatly value our customers and their feedback in terms of improving their experience with us. A scheduled appointment will assure shortened wait times for customers and ensure that customers will receive the service they signed up for that day,” according to officials.
ServiceOntario customers are encouraged to visit the ServiceOntario website (www.serviceontario.ca) for up-to-date office hours/status and special provisions.
